SHIPPING & DELIVERY POLICY

1. GENERAL

1.1. Warranty N Support Internet Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at D-53, 1st Floor, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh - 226010, India, owns, manages and operates the mobile application/website and tablet applications available at www.stationeryvenue.com under the brand name "Stationery Venue" (collectively referred to as "Stationery Venue", "Website" or "App"). The terms "we", "us" or "our" refer to Warranty N Support Internet Private Limited, and "User" or "you" means any individual who accesses or uses the Website and/or purchases the Products.

1.2. The 'Terms and Conditions' published on Stationery Venue shall be read by reference here. This 'Shipping and Delivery Policy' ("Policy"), together with the 'Terms and Conditions' and other policies on the Website sets out our policies and procedures towards delivery and shipping of Products purchased via Stationery Venue.

1.3. We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from Stationery Venue. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.

1.4. Throughout this policy, "working days" means Monday through Saturday, excluding Sundays and public holidays as observed in India.

2. APPLICABILITY OF POLICY

2.1. By using Stationery Venue and/or initiating a request for purchase of Products on the Website, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on Stationery Venue. Please note that we may from time to time change the terms of the Policy. Every time you wish to use Stationery Venue, please check the Policy to ensure you understand the terms and conditions that apply at that time.

3. TERMS OF SHIPPING AND DELIVERY

3.1. Logistics Partners
We partner with third-party logistics service providers in order to effectuate Product shipping and delivery to you ("Logistics Partners"). We shall provide the details of the Logistics Partner who will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Website at the time such Product is processed and successfully handed over to the Logistics Partner by us.

You agree and understand that though we effectuate Product delivery to the Users through our Logistics Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistics Partners or third-party service providers.

3.2. Serviceable Areas
You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion, determine a select list of areas which are unserviceable for delivery of Products, from time to time. We or our Logistics Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Website in such cases.

In the event an area has been deemed unserviceable by us, we shall notify such User at the time of placing an order for purchase of Products on the Website. You may also verify whether an area is unserviceable for deliveries by entering the relevant area pin-code on Stationery Venue.

3.3. Delivery Information
You agree and acknowledge that to effectuate timely delivery of the purchased Products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc.

You shall ensure that all information that is submitted by you to us on the Website is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall be responsible for any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order.

It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information to enable us to execute a successful delivery of the Products.

4. PROCESSING AND DISPATCH TIME

4.1. Standard Orders
Stationery Venue ships its Products to almost all parts of India. Orders placed will be shipped after order verification, quality check and packaging. The typical timeline is as follows:

• Order Processing: 24-48 hours from order confirmation
• Quality Check & Packaging: Included in the above timeline
• Dispatch: Orders are typically dispatched within 2-4 working days of order placement

We dispatch orders on all working days.

4.2. Mega Sale Events
If you are ordering our Products during a Mega Sale event, dispatches may be delayed due to increased order volumes. During such events, we target to dispatch all orders within 5-7 working days of the order date.

4.3. Personalized Products
Personalized Products are made to order. Please allow an additional 5-7 working days for processing and dispatch of personalized orders, and a little extra during peak periods.

5. SHIPPING CHARGES

5.1. Standard Shipping Charges
Note: Order value is calculated excluding COD charges, shipping charges, taxes, or any amount reduced after application of coupons or other offers.

5.2. Remote Location Charges
For certain remote or difficult-to-access locations, additional shipping charges will be applicable over and above the standard charges mentioned in Section 5.1. These additional charges will be clearly displayed during the checkout process.

5.3. Per-Product Shipping Charges
The shipping charge is calculated per quantity of the product. The total shipping charge applicable on your order will be the sum of charges for all chargeable product(s) in your order (plus ₹100 for orders below ₹1,000, where applicable).

5.4. Refund Policy for Shipping Charges
Shipping charges are generally non-refundable in the case of return or cancellation of the product or order, except in the following cases:

• Wrong product delivered
• Defective or damaged product received
• Order cancelled by Stationery Venue before dispatch

5.5. Changes to Shipping Charges
The shipping charges may be modified by Stationery Venue at any time. The updated charges will be reflected in the checkout flow at the time of placing your order.

5.6. Promotional Offers
From time to time, Stationery Venue may introduce promotional offers that enable free or discounted shipping of goods for a limited period, subject to the fulfillment of the terms and conditions attached to such offers.

6. CONVENIENCE CHARGES

6.1. What are Convenience Charges?
Stationery Venue may levy convenience charges on specific orders based on one or more of the following factors:

• Type of products ordered
• Delivery pin-code/location
• Size or weight of the shipment
• Special handling requirements

These charges are separate from and in addition to standard shipping charges.

6.2. How Convenience Charges are Applied
An order may have:

• Only shipping charges applied (based on order value)
• Only convenience charges applied, or
• Both shipping charges and convenience charges applied

Convenience charges, if applicable, will be shown in the 'Shipping Cost' field during cart/checkout. You can view details about the type of charge applied by clicking on the information tooltip available in the payment summary section.

6.3. Refund Policy for Convenience Charges
Convenience charges are generally non-refundable in the case of return or cancellation of the product or order, except in the following cases:

• Wrong product delivered
• Defective or damaged product received
• Order cancelled by Stationery Venue before dispatch

6.4. Changes to Convenience Charges
Stationery Venue reserves the right to modify the criteria for applying convenience charges at any time. Any applicable charges will be clearly displayed before you complete your purchase.

7. SHIPPING AND DELIVERY TIME

7.1. Standard Delivery Timeline
This refers to the time it takes for items to be shipped from our warehouse to the destination address.

• Prepaid Orders: 3-5 working days after dispatch
• Cash on Delivery (COD) Orders: 5-7 working days after dispatch

7.2. Heavy or Bulky Items
Items weighing over 2 kilograms or high-volume products may take an additional 1-2 days beyond the standard timeline to reach you.

7.3. Remote Locations
For remote or difficult-to-access areas, products may be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.

7.4. Delays Due to Unforeseen Circumstances
Due to unforeseen events such as natural calamities, extreme weather conditions, government restrictions, festivals, political disruptions, strikes, or other force majeure conditions, there might be delays in delivery. We appreciate your understanding and patience in such situations.

7.5. Estimated Delivery Dates
The delivery date displayed while placing the order (on the Product Details page, Cart, Checkout page, Order Confirmation page, and in the order confirmation email) are tentative estimates only.

Once your order is shipped, an updated Estimated Delivery Date will be displayed in the 'Orders' section under 'My Account', which will help you track the shipment status.

7.6. Delayed or Untraceable Shipments
Stationery Venue strives to deliver products as per the Estimated Delivery Date. However, there may be unexpected delays due to unavoidable logistics challenges beyond our control, for which Stationery Venue shall not be liable.

In cases where:

• Delivery takes significantly longer than the estimated timeline despite reasonable efforts, or
• The shipment becomes physically untraceable

Stationery Venue reserves the right to cancel the order and refund the amount paid for the cancelled product(s) to your Stationery Venue wallet or original payment method.

8. PRE-ORDER SHIPPING

8.1. Pre-order is available online only. Estimated shipping dates are provided at the time of placing the pre-order and are subject to change due to product availability or other factors.

8.2. If multiple items (including pre-order items) are ordered in a single transaction, all items will be shipped together in a single package once the pre-order item becomes available. We are unable to split orders into multiple shipments.

8.3. If you require some items sooner, please place a separate order for the pre-order item.

9. ADDRESS CHANGE

9.1. You can request to change the delivery address of your order only if:

• The order is in "Confirmed" or "Pending" status, AND
• None of the item(s) purchased in the order have been shipped

9.2. However, if there are any variations in the charges, taxes, or serviceability between the original delivery address and the new delivery address, the request for updating the delivery address may not be accepted.

9.3. To request an address change, please send an email to [email protected] along with your Order ID within 24 hours of placing the order.

10. PRICING TRANSPARENCY

10.1. All prices displayed on Stationery Venue are inclusive of applicable taxes. The final price you see during checkout is the complete amount you need to pay. There are no hidden charges such as sales tax, octroi, or any other levies beyond what is displayed.

11. INTERNATIONAL LOCATIONS

11.1. Currently, we do not deliver to locations outside India. All deliveries are restricted to addresses within India only.

12. TRACKING PACKAGES

12.1. Tracking Information
We will email you the name of the courier company and the tracking number of your consignment at your registered email address within 24 hours of dispatch.

In case you do not receive an email from us within 24 hours of placing an order, please check your spam/junk folder.

12.2. Online Tracking
You can track the status of your package online 24 hours after your order is dispatched from our warehouse. Tracking information may not appear immediately online as it requires the courier company to scan and update the shipment in their system.

12.3. Order Status in Your Account
You can also track your order by logging into your account and visiting the 'Orders' section under 'My Account'.

13. DELIVERY ATTEMPTS

13.1. Number of Delivery Attempts
Our delivery partners will attempt to deliver the package up to two (2) times. If both delivery attempts are unsuccessful, the package will be held at the nearest courier facility for 48 hours before being returned to our warehouse.

13.2. Improving Delivery Success
To ensure successful delivery:

• Please provide your mobile number in the delivery address
• Ensure someone is available at the delivery address
• Provide clear landmarks and complete address details
• Keep your phone accessible for courier partner calls

13.3. Rescheduling Delivery
If you miss a delivery attempt, you may contact the courier partner directly using the contact information provided in the delivery notification SMS/email to reschedule delivery within the 48-hour holding period.

14. PACKAGING STANDARDS

14.1. Our Packaging
We package our Products in protective materials including:

• Tamper-proof plastic courier bags
• Brown paper bags or envelopes
• Cardboard boxes

We strive to use eco-friendly packaging materials wherever possible.

14.2. Product Protection

• Products are securely packaged to prevent damage during transit
• Fragile items like bottles or breakable products are secured with additional protective layers such as bubble wrap
• All packages are sealed from all openings to ensure product safety

We take pride in the quality of our packaging.

15. STOCK UNAVAILABILITY

15.1. Though we try to ensure inventory accuracy, there may be instances where the system shows inaccurate stock levels.

15.2. If your chosen product doesn't have the stock required to fulfill your order, you will be notified by text message and email within one working day of placing your order.

15.3. In such cases, you will have the option to:

• Wait for the product to be restocked (if applicable)
• Choose an alternative product
• Cancel that item from your order and receive a refund

16. DELIVERED STATUS BUT PRODUCT NOT RECEIVED

16.1. Verification Steps
If you haven't received your shipment but the tracking status shows "Delivered", please take the following steps:

• Check with reception, security, or neighbors to see if someone received the shipment on your behalf
• Check around your delivery location for any safe-drop locations
• Verify the delivery address in your order details

16.2. Proof of Delivery Request
If you still cannot locate your shipment, please contact us immediately at [email protected]. We will request Proof of Delivery (POD) or Delivery Receipt Slip (DRS Copy) from the courier company.

16.3. Resolution Timeline
It typically takes 4-7 working days for the courier company to provide the POD or DRS. Once received, we will share the same with you via email. We will investigate the matter and take appropriate action based on the findings.

Please note that in some cases, obtaining POD documentation may take longer depending on the courier company's internal processes. We appreciate your patience during this investigation period.

17. REFUND/COMPENSATION FOR LATE DELIVERY

17.1. Force Majeure Events
While we make reasonable efforts to ensure that purchased Products are delivered within the notified timeline, you accept and acknowledge that delivery may be delayed due to:

• Logistics issues beyond our control
• Unsuitable weather conditions (floods, storms, extreme heat/cold)
• Political disruptions, strikes, employee lockouts
• Acts of God such as earthquakes, floods, pandemics
• Government restrictions or regulations
• Other unforeseeable circumstances constituting force majeure

17.2. Our Commitment
In case of delays due to the reasons stated in Section 17.1, we will make our best efforts to deliver the product as soon as possible. However, we will not be liable for refunds or compensation solely due to such delays caused by force majeure events.

17.3. Resolution Support
If you experience issues with your order delivery, please contact our customer support team so that we can work to resolve the situation promptly.

18. DELIVERY EXCEPTIONS

18.1. What is a Delivery Exception?
A "Delivery Exception" means that the courier company attempted delivery but was unable to complete it due to specific reasons such as:

• Recipient not available
• Incorrect or incomplete address
• Access issues to the delivery location
• Refused by recipient
• Other courier-specific issues

18.2. Notification Process
If a package cannot be delivered, our support team will notify you via email regarding the delivery exception and the reason provided by the courier company.

18.3. Re-Delivery Process
Upon receiving your response with updated information or confirmation, we will coordinate with the courier company to reattempt delivery.

18.4. No Response - Return to Warehouse
If we do not receive a response from you within 24 hours of our notification:

• Your package may be returned to our warehouse
• We will send multiple reminders via email and SMS
• You will have the option to provide an alternate address for re-shipment

18.5. Re-Shipping Charges
If your package is returned to our warehouse due to delivery exceptions, and you wish to have it re-shipped:

• Provide us with a complete and accurate alternate address, pin-code, and landmark details
• Our support team will calculate the re-shipping cost based on the new location
• We will share a payment link for the re-shipping charges
• Upon payment confirmation, we will re-dispatch your order

Please note that we incur costs for each return shipment, and therefore re-shipping charges are applicable. We appreciate your understanding and cooperation.

19. CUSTOMER SUPPORT

19.1. Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed to our customer support team.

Contact Details:

• Email: [email protected]
• Phone: 8765008745
• Hours: 10:00 AM to 6:00 PM (Monday to Saturday, IST)
• Closed on Sundays and public holidays

19.2. For urgent delivery-related issues, please include your Order ID in your communication for faster resolution.