Cookie Policy
🍪 COOKIE POLICY
This Cookie Policy has been prepared to provide you with clear information about the technologies we use on our website and how you can make informed choices about managing cookies.
This policy complies with the Digital Personal Data Protection Act (DPDPA), 2023 and other applicable Indian data protection laws.
Note: For clarity, we describe cookies by function rather than technical names. Technical identifiers are disclosed where relevant in this Cookie Policy.
What is a Cookie?
Whenever you visit our website, we may place cookies onto your device for different reasons. A cookie is a small text-based file that is downloaded and stored on your computer, mobile device, or similar device and contains information about your navigation on the website.
Cookies can be used to:
- Keep track of which pages you visit on the website
- Save the information you entered (such as items in your shopping cart)
- Remember your preferences (such as language settings or product favorites)
- Improve your browsing experience and website functionality
- Analyze how our website is used to improve our services
Why Do We Use Cookies?
We use cookies to:
- Provide Essential Functionality: Enable core features like shopping cart, checkout, and account access
- Enhance User Experience: Remember your preferences and provide personalized product recommendations
- Analyze Performance: Understand how visitors use our site to improve our products and services
- Track Attribution: Understand which marketing channels bring customers to our site
- Prevent Fraud: Detect and prevent fraudulent activities and ensure secure transactions
⚠️ Important: We will only use non-essential cookies (Performance, Functional, and Marketing) with your explicit consent, as required by the Digital Personal Data Protection Act, 2023.
Who Places Cookies on Our Website?
First-Party Cookies
These are cookies placed on the website by us (Stationery Venue / Warranty N Support Internet Private Limited). We use these cookies to operate the website and provide our services.
Third-Party Cookies
These are cookies placed on the website by another organization, with our permission. We work with trusted third-party service providers for:
- Payment Processing: Razorpay, PayU, or other payment gateways
- Analytics: Google Analytics (if used)
- Shipping & Logistics: Delivery partner tracking
- Customer Support: Live chat services (if used)
Warranty N Support Internet Private Limited, D-53, 1st Floor, Vibhuti Khand, Gomti Nagar, Lucknow - 226010, India, and the named publishers listed in the cookie tables below are both responsible for setting cookies on your device when you access www.stationeryvenue.com.
How Long Are Cookies Stored?
Cookies can be stored for varying lengths of time:
Cookie Categories We Use
We use four categories of cookies on Stationery Venue. Only the last three categories require your consent:
🔴 Strictly Necessary Cookies (No Consent Required)
These cookies are essential for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as logging in, adding items to cart, or setting your privacy preferences.
You cannot refuse these cookies as they are necessary to provide you with services you have requested, such as completing a purchase.
| Cookie Type | Purpose | Duration | Provider |
|---|---|---|---|
| E-commerce Session Cookies | Maintains shopping cart, checkout state, and user session across pages | Session (up to 2 days) | Stationery Venue |
| Cart Management Cookies | Tracks changes to shopping cart and indicates if cart has items | Session | Stationery Venue |
| User Session Identifier | Unique identifier to maintain your browsing session and login state | Session (up to 2 days) | Stationery Venue |
| Cookie Consent Preferences | Stores your cookie consent choices and preferences | 365 days | Stationery Venue |
| Server Session Cookie | Technical session identifier for server-side processing | Session | Stationery Venue |
Technical Note: These essential cookies are generated by our e-commerce platform (powered by WooCommerce). Technical cookie names may include prefixes such as "woocommerce_", "wp_", or "sv_" followed by specific identifiers. These are standard industry cookies required for online shopping functionality.
🟡 Performance/Analytics Cookies (Requires Consent)
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most popular and how visitors navigate through the website.
All information collected by these cookies is aggregated and anonymous. If you do not allow these cookies, we will not be able to provide you with usage insights or improve our website based on visitor behavior.
| Cookie Type | Purpose | Duration | Provider |
|---|---|---|---|
| Session Tracking | Tracks user journey across pages to understand behavior patterns | Session | Stationery Venue |
| Query Tracking | Query ID for tracking product discovery paths (search, category, etc.) | 10 minutes | Stationery Venue |
| Product Attribution | Tracks last product viewed for attribution analysis | Session | Stationery Venue |
| Search Analytics | Tracks search result interactions | 10 minutes | Stationery Venue |
| Google Analytics User ID | Distinguishes users (if enabled) | 2 years | |
| Google Analytics Session ID | Distinguishes users (if enabled) | 24 hours |
🔵 Functional Cookies (Requires Consent)
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Type | Purpose | Duration | Provider |
|---|---|---|---|
| Product Viewing History | Remembers recently viewed products to show personalized recommendations | Session | Stationery Venue |
| User Preference Cookies | Stores your browsing preferences and favorite items | Session | Stationery Venue |
| Security Enhancement Cookies | Security identifiers for fraud prevention and secure transactions | Session | Stationery Venue |
🟢 Marketing Cookies (Requires Consent)
When you accept marketing cookies, you give us your consent to place cookies on your device to provide you with relevant content that fits your interests. These cookies are set by us to show promotional content from our sister brands.
If you do not allow these cookies, you will not see personalized promotional content from our related brands.
| Cookie Type | Purpose | Duration | Provider |
|---|---|---|---|
| Cross-Brand Promotion Cookies | Shows relevant content from our sister brand Destination To Plan on various pages including cart, checkout, and product pages | 30 days | Stationery Venue / Destination To Plan |
| Ad Preference Tracking | Remembers which promotional content you've viewed or interacted with to personalize future recommendations | 90 days | Stationery Venue |
| Campaign Attribution | Tracks which promotional campaigns led you to view or purchase products from either brand | 30 days | Stationery Venue |
| Cross-Site Behavioral Tracking | Tracks your interests across both Stationery Venue and Destination To Plan websites for relevant recommendations | 180 days | Stationery Venue / Destination To Plan |
Important Note: We display promotional content for Destination To Plan (a travel planning brand) on various pages throughout Stationery Venue, including shopping cart, checkout, product pages, and other sections. Both brands are owned and operated by Warranty N Support Internet Private Limited.
These are first-party advertisements and do not involve third-party advertising networks, external tracking pixels, or data sharing with outside organizations. All data remains within our company's ecosystem and is used solely to provide relevant recommendations across our brands.
How to Manage Your Cookie Preferences
Option 1: Cookie Settings (Recommended)
You can manage your cookie consents through our Cookie Settings at any time:
You can:
- Accept all cookie categories
- Accept only specific categories (Performance, Functional, Marketing)
- Reject all non-essential cookies
- Change your preferences at any time
Option 2: Browser Settings
You can also manage cookies through your web browser settings. All commercial web browsers provide cookie management functionality:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
⚠️ Important: Blocking all cookies may affect your ability to use certain features of Stationery Venue, such as maintaining items in your shopping cart or completing checkout.
Option 3: Withdraw Consent
You can withdraw your cookie consent at any time by:
- Clicking "Cookie Settings" in the footer of any page
- Adjusting your preferences and clicking "Save Preferences"
- Deleting cookies through your browser settings
Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.
Mobile Application
Currently, Stationery Venue is accessible via website at www.stationeryvenue.com. We are developing mobile and tablet applications that will be launched in the future.
When our mobile app is available, you will be able to manage tracking preferences through your device settings. This Cookie Policy will apply to both our website and mobile applications.
For iOS users: Settings > Privacy > Tracking
For Android users: Settings > Privacy > Ads
Information Collected Through Cookies
Through cookies and similar technologies, we may collect:
- Technical Information: IP address (hashed), browser type, operating system, device type
- Usage Information: Pages visited, time spent, click patterns, navigation path
- Shopping Behavior: Products viewed, items added to cart, purchase history
- Search Queries: Keywords searched, search results clicked
- Referrer Information: Website that referred you to Stationery Venue
- Session Information: Unique session identifiers, timestamps
Privacy Protection: We use SHA-256 hashing to anonymize IP addresses. We do not store personally identifiable information in cookies except where necessary for essential functionality (such as maintaining your login session).
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- The cookies we use
- Our business practices
- Legal or regulatory requirements
- Technology we implement
Any significant changes will be communicated to you through:
- A notification on our website
- Email (if you have an account)
- Updated "Last Modified" date at the top of this policy
We encourage you to review this Cookie Policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Questions & Contact
If you have questions about this Cookie Policy or how we process your personal data, please refer to our Privacy Policy for detailed information.
For cookie-related queries, contact:
Email: [Click to reveal email]
Grievance Officer: [Click to reveal email]