ONLINE SHOPPING POLICY

Please take a moment to read and understand the important measures we take to ensure your online shopping experience with Stationery Venue is safe, secure, and enjoyable.

At Stationery Venue, we respect and protect your privacy. All personal information collected from you is kept strictly confidential and secure. We do not sell or share your personal information with third parties. Only essential details, such as delivery address and contact number, are shared with logistics and delivery partners solely for order fulfilment purposes.

For safe and secure online payment transactions, we have partnered with trusted and RBI-compliant payment gateway service providers that support credit cards, debit cards, UPI, net banking, and other digital payment methods.

For information on returns and refunds, please refer to our Return & Refund Policy available in the website footer.

Safe Delivery

We are associated with reliable and reputed courier partners to ensure that your orders are delivered safely, securely, and in proper packaging, maintaining product quality until delivery.

Talk to Us

To make your online shopping experience smooth and interactive, we offer customer support facilities, including online chat and assistance. Our Customer Service Executives are available to help you with any queries related to products, orders, or your overall experience.

Maintain Your Records

We recommend that you print or save electronic copies of your transaction records. These records will help you track order details such as shipping dates, charges, and payment confirmations.

Beware of Unsolicited Emails

If you receive any suspicious email requesting you to update your account or payment information, please do not click on any links or attachments. Instead, visit www.stationeryvenue.com directly and log in to the "Your Account" section.

Passwords and Account Protection

Please do not share your Stationery Venue account password with anyone. Choose a strong password and avoid easily guessable combinations.

Use a password different from those used on other websites and ensure your device is protected with reliable antivirus or anti-malware software.

Data Security Incident Response

• We will make best efforts to notify affected customers via registered email within 72 hours of discovering a data security incident, subject to verification and legal requirements.
• Inform regulatory authorities as required by applicable laws
• Provide guidance on protective measures
• Work with cybersecurity professionals to resolve the issue promptly

For security-related concerns, please contact us at

Additional Information & Liability Disclaimer

While we employ industry-standard security measures, customers are responsible for safeguarding their login credentials. In case of suspected unauthorised transactions, please immediately notify your bank or payment provider and also inform us promptly for assistance.

Shipping charges, if applicable, will be displayed before checkout. Stationery Venue reserves the right to revise shipping charges from time to time without prior notice.

All payment-related information is encrypted using Secure Socket Layer (SSL) technology.

Grievance Redressal & Designated Officers

Grievance Officer
Name: Kanika Rohatgi
Email:
Acknowledgement: Within 48 hours (excluding weekends and public holidays)
Resolution: Within 30 days from receipt of complaint

Nodal Contact Person
Name: Hamza Ansari
Email:
Purpose: Law enforcement and regulatory coordination

Corporate Information

Stationery Venue is a brand owned and operated by
Warranty N Support Internet Private Limited

Registered Office:
D-53, 1st Floor, Vibhuti Khand, Gomti Nagar
Lucknow, Uttar Pradesh – 226010, India

CIN: U72300UP2015PTC072255